Fundamentally, the principle behind our processes is that we get it right first time. We aim to avoid the possibility of any defects by applying these processes from conception of the project through to the post-completion. We work hard to instil this philosophy into all our employees, including our supply chain. This allows us to create a collaborative environment which focuses on delivering the project on time and with zero defects. We strongly believe in direct employment which creates a company-wide passion for quality and a desire to fully integrate it within our organisational culture. Our Quality Management System, SQMAS, provides full use of quality checklists and documentation to record all checks. Our site manager will undertake checks at each stage to ensure outputs meet the specified quality standards and installation workmanship. Each project will have a Quality Inspection and Test Plan as well as a Defects Avoidance Plan. These will identify responsibilities, frequency of checking, method of checking and how quality is controlled. Our project teams are trained to ensure consistent use of our quality processes to increase the likelihood of zero defects at handover. We take full responsibility for the quality of our end product and give the same meticulous attention to the work of all our specialist subcontractors.